Refund and Returns Policy for Digital Products
Effective Date: 12.04.2024
At Smart-Solutions, we are committed to ensuring your satisfaction with our digital products. However, due to the nature of digital content, specific terms apply to refunds and returns. Please read our policy carefully:
1. Digital Product Refund Policy
All our products are delivered digitally and can be downloaded immediately upon purchase. Once accessed, they are considered “used.” As such:
- Refunds are generally not available for digital products once the download or access link has been delivered.
- If you have not downloaded or accessed the product and request a refund within [e.g., 14 days] of purchase, we may provide a refund upon review.
2. Exceptional Circumstances for Refunds
Refunds may be considered in the following situations:
- The product was not delivered as promised (e.g., no download link provided).
- A technical issue occurred that prevents access to the product, and we are unable to resolve it.
- The product was purchased in error, and you contact us within 24 hours of purchase without downloading the product.
3. Non-Refundable Cases
We cannot offer refunds for:
- User dissatisfaction due to lack of results unless clear evidence demonstrates an issue with the product itself.
- Misunderstandings about the product’s features—please review the product description thoroughly before purchase.
- Purchases made without valid payment or promotional codes.
4. How to Request a Refund
If you believe you qualify for a refund based on the terms above, please follow these steps:
- Contact Us via email at [Insert Support Email].
- Include your order number, purchase receipt, and a detailed explanation of your request.
- Our team will review your request and respond within [e.g., 3–5 business days].
5. Product Support
If you encounter any issues with our products, we’re here to help! Reach out to our support team at support@smart-solutions.pro, and we’ll work with you to resolve any problems promptly.
We appreciate your understanding of our policies and your support for digital creators. Thank you for choosing Smart-Solutions!
